Lee Bressler : Functions of Artificial Intelligence

Lee Bressler has been working in the world of finance for more than 35 years. Besides being a financial advisor, he has vast knowledge about the things that are happening in the world of technology.

Based on his research, He said that Big Data is playing an important role in boosting up Artificial Intelligence, which results in improving the experience of a customer in using Artificial Intelligence.

He had mentioned some of the reason that enables the role of Artificial Intelligence in improving customer experience, which are mentioned below:-

Providing Full-time support to the customers

When a customer faces any problem regarding a particular product then they call at the customer service center whether it is during the day or in the night. Due to this reason, companies are aiming towards offering 24-hour support all year round. Thus, they make the use of artificial intelligence enabled devices known as chat bots, these devices are designed in such a way that it can provide 24×7 customer support efficiently. They also play the role of streamlining the calling process.

Personalized client communications

Chat bots are basically the virtual agents that are specialized in analyzing historical data and it results in producing some real-time information that is needed by human agents. As a result the client will be happy because their needs are being put into consideration by the company.

Contributing to future opportunities

Lee Bressler says that with the help of AI companies can easily analyze the historical trends in order to predict future trends. Thus, making the use of machine learning and natural language processing data helps several companies in improving their products and services.

Thus, Lee Bressler says the Artificial Intelligence is slowly proving its importance, but it will take some more time before most people ultimately accept it. It is one of the greatest boon to the world of finance as well as it helps in managing all the data trends that are used in the financial industry.